Matt Cutts posted a fantastic description of what happened to a hapless Webmaster when his site was hacked and delisted from Google.
I thought it was pretty interesting to know how much detailed analysis went into the problem, and I was impressed by Matt’s professionalism. Like Matt, I hope that we (as software professionals and as an industry) are able to get better over time at letting people know what is going wrong. But I think it’s pretty amazing how much self-diagnosis some of our modern services are already doing.